Terms and Conditions of Sale
TERMS AND CONDITIONS OF SALE OF BOOKS AND RETURNS POLICY FROM HELEN CLAIRE GOULD BOOKS AT WWW.ZARDUTH.COM
These are the terms and conditions pertaining to the sale of books to you, the customer, via this site. Helen Claire Gould Books is the imprint of Helen Claire Gould, the author of books advertised for sale from this site. These terms and conditions relate only to books advertised for sale and sold from this site.
Helen Claire Gould Books,
Fig Tree House,
Prices: All book and e-book prices displayed on the website are in Pounds Sterling (GBP) and include UK VAT at the Zero rate.
A confirmation e-mail will be sent when an order is received. On receipt of this e-mail, please check your order is correct; if not, please notify Helen Claire Gould Books so that we can rectify the situation. You will also be notified when the item has been despatched.
These are displayed beside the PayPal buttons on the Out Now page of the website. Books are sent out using Royal Mail, and can be despatched at the 1st class or 2nd class rates. For 1st class delivery (usually 2-3 days) postage and packing is added at the rate of £4.00, while for 2nd class delivery (usually 4-5 days) it’s added at the rate of £3.50. Please note that as books are posted using Royal Mail’s services, Helen Claire Gould Books is not responsible should an order take longer than usual to arrive; however, if an order has not arrived 14 days after the original posting date, please contact Helen Claire Gould Books at www.Zarduth.com so that we can investigate.
Because sending physical books overseas is prohibitively expensive via Royal Mail, overseas purchasers are referred to Kindle, where Floodtide is also available. For this reason, the language available to buyers is limited to English.
Online orders are handled securely by PayPal, through which any refunds to your account will be arranged should one be owed, either full or partial.
Should you need to return a book, please read this section. This Returns Policy does not affect your statutory rights. All returns should be sent to the Returns Address above.
30 day Returns Guarantee
Refunds and exchanges
If you are unhappy with a book purchased from Helen Claire Gould Books due to damage caused in transit, or because it is not what you ordered (incorrect book), you can return it in its original condition within 30 days of the date on which you received it; please contact Helen Claire Gould Books via the website (www.Zarduth.com) and either a replacement or a full refund will be issued for the price you paid for the book.
Helen Claire Gould Books is unable to exchange books for any other reason.
Should Helen Claire Gould Books send you a replacement for a damaged or incorrect book, you must return the original book to Helen Claire Gould Books within 30 days of our e-mail confirming issue of any replacement book, or a refund, if you haven’t already done so. Provided the original book is returned to us within the 30 days, you will have nothing more to pay. If you do not return the original book to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.
When you return your book to us, we will process the returned book, then notify you via e-mail of your refund. Within 21 days of our receipt of your return, you can expect a refund by the same method of payment you used for the original order.
Damaged books returned for exchange: in accordance with our returns policy, if your book has been returned because it was damaged in transit, we will refund your return postage cost. Helen Claire Gould Books will check all books returned as damaged, and in the event that we find no fault, we reserve the right to recover our fees and expenses from you.
Incorrect Books returned for exchange: in accordance with our returns policy, if you are returning a book because of an error on our part, we will refund the delivery charges incurred in sending the book to you and pay your costs of returning it to us (by refunding your return postage costs).
Your Statutory Rights
Fourteen-day cooling off period
By law, customers located in the European Union have the right to a fourteen-day cooling-off period from the day after the date the item is delivered. To cancel your purchase within the fourteen-day cooling-off period, please repackage the relevant book(s) securely and send it to us, with the delivery slip, so that we receive it within fourteen days of the day after the date that the book was delivered to you.
Where you are withdrawing from your purchase within the fourteen working day cooling-off period, and there has been no error on our part, we will refund the cost of the book and the cost of sending the book to you as follows:
- where you are returning a book that was part of a larger order, we will refund the original per-book charge for delivery that you incurred;
- where you are returning an entire order, we will refund the original applicable per-book delivery charges that you incurred.
Please note: this policy excludes personalised items, including signed books in which the message includes a name specified by you. These items will of course be replaced if damaged in transit with another signed copy.
Helen Claire Gould Books do not deliver or accept orders for printed books outside the UK (see delivery costs section above) or collect books from clients.
We will only refund your costs in returning the book to us if you return the item to us because of an error on our part, or due to damage in transit. Please note that you will therefore be responsible for the costs of returning the book to us should you decide to cancel your order. If we do not receive the book back from you with the delivery slip, we may arrange for collection of the book from you at your cost. Personalised (i.e. signed) copies will not be refunded.
On receipt of notice of your cancellation of an order, we will refund the relevant part of the purchase price for that book, together with the book’s normal postage charge – we cannot refund any priority, express or courier component of the postage charge.
|Reason for Return of Book||Postage to Return a Book Paid for
by Helen Claire Gould Books?
|Damaged in transit||Yes, if a fault is found on the book’s return. All books returned for this reason are checked on return.|
|Wrong book sent to customer||Yes, if due to an error on our part.|
|Order cancelled under the 14-day cooling-off period||No, only the original cost of postage to send the book(s) to you that you paid.|
|Excluded from the 14-day cooling-off Policy||Personalised items, including signed books in which the message includes a name specified by you.|
This policy complies with the conditions required on the Gov.uk: Selling Online and Overseas page.
Helen Claire Gould Books reserves the right to update these Terms and Conditions and Returns Policy periodically. We recommend you keep a copy of these Terms and Conditions and Returns Policy.